Return and Refund Policy

Last updated: [Date]

Thank you for shopping with us at Madcryptings. We appreciate your trust and want to ensure your satisfaction with our products. Please take a moment to review our Return and Refund Policy.

1. Returns

1.1 Eligibility Criteria

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as received.
• It must be in the original packaging.
• The return request must be initiated within 7 days of receiving the product.

1.2 Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

• Personalized or customized items.
• Gift cards.
• Downloadable software products.

1.3 Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at [customer service email] to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely, including all original packaging and tags.
3. Clearly mark the RMA number on the outside of the package.
4. Ship the item to the address provided by our customer service.

1.4 Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

2. Refunds

2.1 Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

2.2 Late or Missing Refunds

If you haven’t received a refund within the specified time, please check your bank account again. If the issue persists, contact your credit card company and bank as it may take some time before your refund is officially posted.

3. Exchanges

We currently do not offer exchanges. If you need a different item, please follow the return process and place a new order.

4. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at support@madcryptings.com.

This policy is subject to change without notice. It is advisable to review our policies periodically for any updates.

Thank you for choosing Madcryptings. We appreciate your business!